Shipping Policy

Shipping

We can ship to virtually any address (US, Canada, Mexico). Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Shipping Policy

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Shipping Rates

• Standard Shipping: A flat rate of $9 will be applied to all orders under $50.

• Free Shipping: Orders of $75 or more qualify for free standard shipping.

Processing Time

• All orders are processed and shipped within 1-2 business days after the order is placed.

• You will receive a confirmation email with tracking information as soon as your order ships.

Delivery Time

• Standard shipping typically takes 3-7 business days for delivery, depending on your location. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.

Shipping Locations

• We currently ship to addresses within the United States. 

Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package and stay updated on its delivery status.

Questions About Your Order?

If you have any questions about your order or need assistance with tracking, please don’t hesitate to contact our customer service team at hulabscrubs@yahoo.com. We’re here to help!

Thank you for ordering with us! We’re committed to delivering your order promptly and ensuring your complete satisfaction.

Return Policy

We strive to ensure that every customer is completely satisfied with their purchase. If you need to return an item, we’re here to make the process as smooth and hassle-free as possible.

Eligibility for Returns

• Items must be returned within 30 days of the purchase date.

• Items must be unworn, unwashed, and in their original condition with all tags attached.

How to Initiate a Return

1. Contact Us: Reach out to our customer service team at hulabscrubs@yahoo.com. Please provide your order number and the reason for the return.

2. Receive Return Authorization: Once your return request is approved, we’ll provide you with a return authorization number and detailed instructions on how to send the item back.

3. Ship Your Return: Pack the item securely in its original packaging (if possible). Include your return authorization number inside the package and send it to the address provided in the return instructions.

Refunds

• Once we receive and inspect the returned item, we will process your refund within 5-7 business days.

• Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable, unless the return is due to an error on our part.

Exchanges

• If you need a different size or color, we recommend returning the original item for a refund and placing a new order for the desired item.

Defective or Incorrect Items

• If you received a defective or incorrect item, please contact us immediately at scrubby@scrubsbyjeness.com. We’ll work quickly to correct the issue at no additional cost to you.

Non-Returnable Items

• Final sale items, gift cards, and customized products are non-returnable, except in cases of defects or errors in your order.

Questions?

If you have any questions about our return policy, feel free to contact us at scrubby@scrubsbyjeness.com. We’re here to help!

Thank you for shopping with Scrubs by Jeness. We appreciate your trust in us to provide high-quality medical attire that you can wear with pride.